Seasonal Front Desk Associate - Bartram

Pet Paradise • Jacksonville, FL

11d • Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pet parents and their pets at the Bartram resort and help provide a positive guest experience. The role includes front-desk, customer-service, cashiering, and pet-care duties, as well as keeping the entrance, lobby, restrooms, and cat room clean and orderly. The position involves substantial physical labor, including handling and walking pets, standing for long periods, and lifting up to 60 pounds. Scheduling must accommodate resort needs, including days, nights, weekends, holidays, and peak times.

Pet Paradise describes itself as a full-service pet care destination offering pet day camp, grooming, veterinary care, and overnight boarding. The company operates or is developing more than 60 locations across ten states. This is a seasonal position. The stated starting rate is $15.00 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, and positive team-oriented attitude.
• Strong written and verbal communication skills, with attention to detail, especially in documentation.
• Enjoys problem solving to provide guests and customers with a premier experience.
• Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
• Flexibility to accommodate resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and pets as they enter the resort.
• Organize and process guest check-ins and check-outs.
• Walk pets for drop-off and pickup and coordinate suite placement while attending to their needs.
• Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain the cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.
• Put harnesses on and take harnesses off pets during check-in and check-out, and become familiar with different types of harnesses.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and leadership opportunities.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp for employees' dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.
• Starting rate of $15.00 per hour, with stated pay increases.

What This Job Offers

• Education Level: No Education Listed