Seasonal Front Desk Associate - Ballantyne

Pet Paradise•Indian Land, SC

9d•Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pets and their parents at its Ballantyne resort. The role supports a positive guest experience by coordinating arrivals and departures, communicating with pet parents and resort leadership, handling point-of-sale transactions, and helping ensure pets’ needs and suites are ready. It also involves pet handling, walking, harnessing, supporting the cat room, and keeping the entrance and lobby clean. The position is seasonal and requires schedule flexibility, including days, nights, weekends, holidays, and peak periods.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, and positive team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Problem-solving ability focused on providing a premier experience for guests and customers.
Ability to perform considerable physical labor, including handling and walking pets and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, providing a friendly first interaction.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses at check-in and check-out; be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy and potential Supervisor or Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship toward certification as a Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship toward certification as a Professional Pet Groomer.
Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.