Seasonal Front Desk Associate - Wilmington

Pet Paradise•Wilmington, NC

2d•Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pet parents and pets at its Wilmington resort and help provide a positive guest experience. The role handles guest check-ins and check-outs, communication with customers, cashiering, suite preparation, and coordination with resort leadership and veterinary services. It also involves hands-on pet care, including walking pets, managing harnesses, supporting the cat room, and maintaining clean resort spaces. The position requires flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills, with attention to detail, especially in documentation.
Problem-solving skills and interest in providing guests and customers with a premier experience.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, creating a positive first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup and coordinate suite placement while ensuring their needs are met.
Answer incoming calls, listen and respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Act as a liaison to the veterinary service team regarding appointment status and arrivals.
Put harnesses on and take them off during check-in and check-out, and be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary pet day camp for employees' dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.