Front Desk Receptionist (Dermatology) Wilmington, NC

Anne Arundel Dermatology • Wilmington, NC

3d • Hybrid

About The Position

We’re hiring a Front Desk Receptionist to join our outpatient dermatology practice in Wilmington, NC. This role plays an important part in creating a positive patient experience while supporting the day-to-day administrative operations of the office, including patient check-in and check-out, scheduling, payments, insurance information, and maintaining accurate patient records.

Requirements

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Nice To Haves

• Experience using electronic medical records (EMR/EHR) preferred.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED