Front Desk Receptionist (Dermatology) Wilmington, NC

Anne Arundel Dermatology • Wilmington, NC

1d • Onsite

About The Position

Anne Arundel Dermatology is hiring a Front Desk Receptionist for its outpatient dermatology practice in Wilmington, North Carolina. This position supports daily office administration and helps create a positive patient experience through patient check-in and check-out, appointment scheduling, payment collection, insurance information, and maintaining accurate patient records. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m.

The receptionist greets and assists patients, handles telephone calls and communications, coordinates referrals, and supports office operations such as inventory management and end-of-day reporting. The role requires professionalism, empathy, accuracy, organization, and the ability to work effectively in a fast-paced, team-oriented setting. Flexibility to travel to nearby practice locations and provide coverage may be needed.

Anne Arundel Dermatology provides hands-on training and career growth opportunities. The organization was founded more than 50 years ago and has more than 300 clinicians and 110 locations in seven states.

Requirements

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.
• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• Sitting, some standing, stooping, and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Ability to lift and carry up to 30 pounds.

Nice To Haves

• Experience using electronic medical records (EMR/EHR).
• 1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting.
• Previous dermatology experience.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographic information when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision insurance, effective the first of the month after start date.
• Short-term and long-term disability insurance.
• Voluntary life insurance for employees, spouses, and children.
• Critical illness and hospital indemnity coverage.
• Company-provided basic life and AD&D insurance.
• Paid time off.
• Paid holidays.
• Retirement savings account.
• Employee discount on cosmetic services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED