Front Desk Receptionist (Dermatology) | Shallotte, NC

Anne Arundel Dermatology•Shallotte, NC

1d•Onsite

About The Position

Anne Arundel Dermatology is hiring a Front Desk Receptionist for its outpatient dermatology practice in Shallotte, North Carolina. The role supports daily administrative operations and helps create a positive patient experience through patient check-in and check-out, appointment scheduling, payment collection, insurance information, and accurate patient records. The schedule is 7:30 a.m. to 5:00 p.m., Monday through Friday. The position may require travel to nearby practice locations to provide coverage as needed. The practice describes its mission as providing high-quality medical, surgical, and esthetic skin care. It offers new associates intensive hands-on training and long-term career growth opportunities, and is committed to ongoing training and education for physicians and staff.

Requirements

Excellent customer service and communication skills.
Strong attention to detail, organization, and time management.
Ability to manage multiple tasks in a fast-paced environment.
Knowledge of HIPAA standards.
Comfort using multi-line phone systems and standard office equipment.
Ability to work effectively independently and as part of a team.
High school diploma or GED required.
At least 2 years of experience in a customer-facing or customer service role required.
Physical ability to sit, stand, stoop, reach, operate a keyboard, and lift or carry up to 30 pounds.
Correctable vision to 20/20 and hearing within a normal range for telephone contacts.

Nice To Haves

Experience using electronic medical records (EMR/EHR).
1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting.
Previous dermatology experience.

Responsibilities

Greet patients in a pleasant and professional manner.
Screen calls, schedule appointments, and coordinate referrals.
Take accurate and concise phone messages.
Enter complete patient demographics when scheduling appointments.
Review patient charts to ensure required information and signatures are complete.
Check patients in and out.
Monitor patients in the reception area and communicate with them as needed.
Collect patient payments.
Update product inventory and fulfill inventory orders.
Run end-of-day reports and balance payment totals when assigned closing duties.
Distribute incoming reports and correspondence to patient charts.
Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
Treat patients with dignity, empathy, and professionalism.
Assist other staff as needed.
Perform other duties as assigned by management.
Travel to and provide coverage at nearby practice locations as needed.

Benefits

Medical insurance for employees working 30 or more hours per week, effective the first of the month after start date.
Dental insurance for employees working 30 or more hours per week, effective the first of the month after start date.
Vision insurance for employees working 30 or more hours per week, effective the first of the month after start date.
Short-term and long-term disability coverage, effective the first of the month following date of hire.
Voluntary life insurance for employee, spouse, and child, effective the first of the month following date of hire.
Critical illness and hospital indemnity coverage, effective the first of the month following date of hire.
Company-provided Basic Life/AD&D insurance.
Paid time off.
Paid holidays.
Retirement savings account.
Employee discount on cosmetic services and products.
Intensive hands-on training and long-term career growth opportunities.