Seasonal Front Desk Associate - Ocala

Pet Paradise•Ocala, FL

3d•Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate to welcome pet parents and their pets at its Ocala resort and help ensure a positive guest experience. The role involves front desk and customer service work as well as direct pet handling, including walking dogs, coordinating suite placement, and assisting with harnesses at check-in and check-out. The associate also supports resort operations by communicating with pet parents, resort leadership, and the veterinary service team, and by maintaining clean and prepared guest areas and suites.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Problem-solving ability to provide guests and customers with a premier experience.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, providing a friendly and positive first interaction.
Organize and process guest check-ins and check-outs.
Walk dogs during drop-off and pickup and coordinate suite placement while ensuring pets’ needs are met.
Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses during check-in and check-out, and become familiar with different harness types.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, which offers hands-on leadership training and preparation for Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.