Seasonal Front Desk Associate - Columbia

Pet Paradise•Columbia, SC

7d•Onsite

About The Position

Pet Paradise is hiring a seasonal Front Desk Associate to welcome pets and their parents at its Columbia resort. The role provides a positive first interaction, supports check-in and checkout, coordinates pet care and suite placement, and handles customer communications and point-of-sale transactions. Associates also help maintain the lobby and cat room, coordinate with the veterinary service team, and handle pets’ harnesses. The work involves physical labor and requires flexibility to meet the resort’s scheduling needs.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, team-oriented attitude.
Strong written and verbal communication skills and attention to detail, particularly with documentation.
Problem-solving skills and enjoyment of providing guests and customers with a premier experience.
Ability to perform considerable physical labor, including handling and walking pets and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to accommodate resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, offering a friendly and positive first interaction.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails promptly and helpfully.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put harnesses on and take them off during check-in and check-out; be familiar with different harness types.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an additional mental health benefit, available to all employees.
Career development and company-paid training programs.