Seasonal Front Desk Associate - Georgetown

Pet Paradise • Georgetown, TX

7d • Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate to welcome pet parents and their pets at its Georgetown resort. The role provides a positive first interaction, supports check-in and check-out, and helps coordinate pet care and suite placement. It also involves customer communications, cashier and point-of-sale tasks, maintaining front-of-house cleanliness, supporting the cat room, and coordinating with the veterinary service team. The position includes substantial physical work, including handling and walking pets, standing for extended periods, and lifting up to 60 pounds. Scheduling flexibility is needed for days, nights, weekends, holidays, and peak periods.

Pet Paradise describes its resorts as safe, entertaining environments where team members provide pets with attentive care. The company offers advancement and training opportunities, including leadership, dog-training, and grooming academies. Its services include pet day camp, boarding, grooming, and veterinary care.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Detailed and able to work with a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, especially with documentation.
• Enjoys problem-solving to provide guests and customers with a premier experience.
• Able to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
• Flexible to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and their pets as they enter the resort, and provide a friendly, positive first interaction.
• Organize and process check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
• Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain the cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.
• Put on and remove harnesses at check-in and check-out, and be familiar with different types of harnesses.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, varying by location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Education Level: No Education Listed