Front Desk Coordinator- Georgetown TX
About The Position
The Front Desk Coordinator supports the clinic’s daily operations and provides service to chiropractic members and patients. The role focuses on welcoming and checking in patients, handling calls and transactions, maintaining accurate accounts, and managing patient flow. A primary responsibility is gaining memberships and meeting sales goals by explaining wellness services, membership options, packages, and promotions. The coordinator also supports marketing and patient re-engagement, maintains an organized and clean workspace, and works collaboratively with clinic staff in a fast-paced environment. The position is with an independent franchisee of The Joint Corp. The franchisee is the employee’s sole employer and independently determines employment terms, including wages and benefits. The posting lists competitive pay of $16 per hour plus bonus. Possible schedule hours are Monday through Friday, 9:45 a.m.–7:00 p.m., and Saturday and Sunday, 9:45 a.m.–4:00 p.m.
Requirements
- High school diploma or equivalent (GED).
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer-service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
- Driven, self-motivated, proactive, goal-oriented, and willing to learn and grow.
Nice To Haves
- Office management experience.
- Marketing experience.
- A passion for health and wellness and an interest in sales.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships to meet sales goals; confidently present and sell memberships and visit packages.
- Greet members and patients and check them in to see the Chiropractor.
- Complete transactions using point-of-sale software and keep patient accounts current and accurate.
- Answer phone calls and use strong phone and computer skills to support clinic operations.
- Re-engage inactive members.
- Stay updated on membership options, packages, and promotions.
- Participate in marketing and sales opportunities to attract new patients to the clinic.
- Educate patients about wellness offerings and services and share personal chiropractic experiences and stories.
- Manage patient flow through the clinic in an organized manner.
- Recognize and support team goals and build positive relationships with team members.
- Maintain clinic cleanliness and an organized workspace.
- Keep management informed of member concerns and follow management policies, procedures, and direction.
- Learn and grow, and accept constructive criticism positively as a learning tool.
- Uphold The Joint Chiropractic’s core values of trust, integrity, excellence, respect, and accountability.
Benefits
- Competitive pay of $16 per hour plus bonus; wage and benefit programs are set by the franchisee and may vary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
