Seasonal Front Desk Associate - Gainesville

Pet Paradise • Newberry, FL

11d • Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pet parents and their pets at its Gainesville resort and help provide a positive guest experience. This customer-facing role handles check-ins and check-outs, communications, cashiering, pet handling, suite preparation, and upkeep of the entrance, lobby, and cat room. The position involves considerable physical labor, including walking and handling pets, and requires flexibility to meet resort scheduling needs.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, particularly with documentation.
• Problem-solving ability focused on providing guests and customers with a premier experience.
• Comfort around dogs of all sizes and ability to lift up to 60 pounds.
• Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and pets as they arrive, creating a positive first interaction through friendly conversation.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup and coordinate suite placement while ensuring their needs are met.
• Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.
• Put harnesses on and take them off during check-in and check-out; be familiar with different harness types.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and pursue Supervisor or Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp for employees' dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for both full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Education Level: No Education Listed