Front Desk Associates, Chicago Gold Coast

Equinox•Chicago, IL

About The Position

Equinox is seeking energetic, creative, and enthusiastic Front Desk Associates to join its team. The role supports a premium member and guest experience in a dynamic organization. Associates greet members and guests, handle membership entry and account needs, respond to questions and concerns, and help maintain an orderly, clean work area. They may assist other departments with related tasks and must be able to work opening, closing, and mid-day shifts.

Requirements

At least 1 year of customer service or related experience.
High school diploma or GED, or equivalent work experience.
Reliable, professional, computer literate, energetic, and friendly.
Friendly, vibrant, and outgoing.
Able to communicate effectively in person, by email, and by phone.
Able to work opening, closing, and mid-day shifts.
Able to perform essential physical tasks, including standing for long periods, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height.
Able to push, pull, and lift up to 50 pounds at a time.
Must have the legal right to work in the United States.

Nice To Haves

Interest in health, fitness, and/or sports.

Responsibilities

Professionally greet members and guests.
Scan membership IDs when members enter.
Answer phones professionally.
Respond to member questions, concerns, and discrepancies.
Update members’ accounts when needed.
Maintain an orderly and clean work area.
Tour members.
Provide the highest level of customer service to members, prospective members, and guests.
Assist other departments with related tasks.