Front Desk Associates
True North Hotel Group Inc•Marlborough, MA
•$0 - $17
About The Position
True North Hotel Group is seeking a Front Desk Associate for the Fairfield Inn & Suites in Marlborough, Massachusetts. The associate greets and checks in guests, responds to questions, helps fulfill guest needs, resolves complaints, and performs clerical and reservation-related duties. The position is full-time and requires standing for eight hours and handling objects weighing up to 50 pounds without assistance.
Requirements
- High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience; listed as preferred.
- Able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Able to stand for eight hours.
Nice To Haves
- Hospitality experience is a plus.
Responsibilities
- Greet guests and check them into the hotel, issue room keys, and direct them to rooms and other areas.
- Respond to guest questions in person or over the phone.
- Help fulfill guests’ needs and make their stay enjoyable, including assisting with dining, entertainment, and transportation reservations as needed.
- Resolve guest problems and complaints.
- Perform clerical duties, including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.
Benefits
- The company states that it offers benefits, but does not specify them.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
