Front Desk Associates, Sports Club Orange County

Equinox • Irvine, CA

2d

About The Position

Equinox is seeking energetic, creative, and enthusiastic Front Desk Associates to support its luxury health and wellness club. This role helps create a high-quality member and guest experience by greeting visitors, handling membership access and account updates, responding to questions and concerns, and maintaining a clean, orderly work area. Associates may also tour members and assist other departments with related tasks. The position requires availability for opening, closing, and mid-day shifts and the ability to perform the physical demands of the role.

Requirements

• Be reliable, professional, computer literate, energetic, and friendly.
• Be friendly, vibrant, and outgoing.
• Effectively communicate in person, by email, and by phone.
• Perform essential physical aspects of the position, including standing for long periods, sitting, constant walking, squatting, stooping, reaching, and bending above and below shoulder height.
• Push, pull, and lift up to 50 pounds at a time.
• Have the legal right to work in the United States.

Nice To Haves

• Interest in health, fitness, and/or sports.

Responsibilities

• Professionally greet members and guests.
• Scan membership IDs as members enter.
• Answer phones professionally.
• Respond to member questions, concerns, and discrepancies.
• Update members’ accounts as needed.
• Maintain an orderly and clean work area.
• Tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Assist other departments with related tasks.

Benefits

• Competitive salary and benefits.
• Industry-leading commission opportunities for club employees.
• Complimentary club membership.
• Perks and incentives on products and services, including Personal Training, Pilates, Spa, and Shop.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed