Front Desk Associate

AC Hotel Buckhead (OTO Development)•Atlanta, GA

8d•$17 - $17

About The Position

The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow, and handles cash and credit card transactions securely, accurately, and with integrity. The associate anticipates guests’ needs and works with other team members to provide a hospitable, approachable, and customer-focused experience. The position is hourly and requires little to no travel outside the property and surrounding area.

Requirements

Enjoy working with people and go above and beyond to meet guests’ needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, committed to ensuring a positive guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently.
Handle cash and credit card transactions securely, accurately, and with integrity.
Anticipate guests’ needs and take steps to maximize their experience.
Work collaboratively with team members to foster a hospitable, approachable, and customer-focused environment.