Front Desk Associate - Experience Guide

The NOW Westlake Village•Westlake Village, CA

28d

About The Position

The Experience Guide is responsible for creating a positive guest experience, selling service enhancements and memberships, maintaining the reception area, and supporting the boutique’s daily operations. Duties include greeting and assisting guests with services and products, booking appointments, promoting memberships, customizing massage experiences, and processing payment for services. The role also involves opening and closing the boutique, resolving guest issues, maintaining guest areas, and contributing to a positive workplace in collaboration with the leadership team.

Requirements

Sales and service-related experience is preferred.
Ability to work efficiently and with attention to detail in a fast-paced environment.
Enthusiasm and excellent guest service skills.
Strong communication skills, including active listening and empathy, and the ability to be a subject matter expert on The NOW.
Enjoyment of working with people and a friendly, outgoing personality.
Problem-solving and troubleshooting skills.
Ability to work as a team player.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Sales and service-related experience.

Responsibilities

Provide top-level service to guests and team members.
Warmly greet and check in guests.
Promote and sell service enhancements, memberships, gift cards, and retail offerings by educating guests about services and products.
Accurately book, edit, and cancel massage appointments.
Open and close the boutique according to standard operating procedures.
Resolve guest issues.
Maintain guest areas to the required standard.
Maintain a positive attitude and contribute to a healthy and happy workplace.
Collaborate with the leadership team to support best practices and innovation.
Assist guests with services and products, customize their massage experience, and handle payment for services.