Front Desk Associate

Planet Fitness•Hanover, PA

23h•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, helping create an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, maintaining a clean and safe club, and responding to facility concerns. Team members are expected to contribute to a welcoming, energetic and supportive workplace, follow club policies and health and safety protocols, and support coworkers.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and commitment to delivering an exceptional experience to members, guests and team members.
Able to communicate clearly, listen well and respond with empathy.
Reliable, punctual and dependable; treats others with kindness, patience, integrity and respect.
Able to learn quickly and apply online and hands-on training.
Able to work as part of a team and support coworkers.
Able to stand and move throughout the club continually during a shift.
Able to communicate in person and by phone continually during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during a shift.
Able to clean and sanitize equipment and facilities frequently.
Able to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and leave the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and encouragement in their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours while assessing their membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas regularly.
Keep restrooms clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.
Contribute to a safe and healthy workplace and support fellow team members.