Front Desk Associate

RELIVE Health East Rutherford•East Rutherford, NJ

1d•$20 - $25

About The Position

The Front Desk Associate represents the RELIVE brand and maintains professionalism and confidentiality. The role communicates effectively with patients, demonstrates knowledge of available products and services, and properly onboards and checks out patients according to the services received. The associate also establishes effective working relationships with staff, external vendors, and suppliers.

Requirements

Education to GED level.
Previous experience working in customer-serving environments.

Nice To Haves

Experience in a medical setting is preferable.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer patient inquiries.
Schedule appointments in person or by telephone to optimize patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Anticipate and address patients’ anxieties, answer their questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information to maintain patient accounts.
Record and fulfill scripts; update financial information; record and collect patient charges; and file, verify, and expedite third-party invoicing and fulfillment.
Maintain office inventory and equipment by monitoring stock, anticipating and ordering supplies, verifying deliveries, and coordinating equipment servicing and repairs with the Office Manager.
Protect patients’ rights by following HIPAA regulations and keeping personal and financial information confidential.
Follow operational policies and procedures and report needed changes.
Liaise with administrative and medical team members before and after therapy and participate in shared decision-making.
Use online booking systems accurately.
Assist patients who call with questions and follow up with them.