Front Desk Associate

Planet Fitness•Simpsonville, SC

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional Judgement Free member experience. The role includes welcoming people, assisting with membership needs, supporting members on the club floor, processing retail transactions, and helping maintain a clean, safe and welcoming club environment. Associates complete online and hands-on training and are expected to contribute to a supportive team and follow health and safety policies.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and moving throughout the club during the shift.
Continual in-person and telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend and twist and move into different positions to complete tasks.
Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests and team members.
Enjoy connecting with people and helping them feel welcome and comfortable.
Punctuality, reliability and dependability.
Kindness, patience and a genuine desire to help others.
Clear communication, attentive listening and empathetic responses.
Integrity and respect for others.
Pride in contributing to a clean, welcoming and positive club environment.
Ability to work as part of a team and support coworkers.
Ability to learn quickly and apply knowledge from online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and help them check in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours and assess prospective members’ needs.
Process retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas regularly.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.