Front Desk Associates
True North Hotel Group Inc•Henrietta, NY
•$16 - $16•Onsite
About The Position
True North Hotel Group is seeking a Front Desk Associate to join the team at the Hampton Inn & Suites in Rochester, NY. The role welcomes hotel guests, supports check-in, responds to questions, helps guests with their needs, and performs clerical duties. True North describes itself as an award-winning management and development company and notes that it offers benefits and a family culture.
Requirements
- High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience; listed as preferred.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Nice To Haves
- Experience in hospitality.
Responsibilities
- Greet guests and check them into the hotel, issue room keys, and direct guests to rooms and other areas.
- Respond to guest questions in person or over the phone.
- Fulfill guests’ needs and help make their stay enjoyable.
- Assist with dining, entertainment, and transportation reservations as needed.
- Resolve guest problems and complaints.
- Perform clerical duties, including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.
Benefits
- The employer states that it offers benefits, but does not specify them.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
