Seasonal Front Desk Associate - Columbia

Pet Paradise•Columbia, SC

1d•Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pets and their parents at its Columbia resort and help provide a positive, attentive guest experience. The role includes front desk and cashier operations, coordinating pet arrivals and departures, and supporting the resort’s daily routines and veterinary services. It also involves physical work with pets, including walking them, handling harnesses, and preparing their suites. The position requires flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times. Pet Paradise describes its workplace as a pet-focused environment offering career development and training opportunities. The company operates resort-style pet day camp and care, grooming, veterinary care, and overnight boarding locations.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills, with attention to detail, especially in documentation.
Problem-solving ability and an interest in providing guests and customers with a premier experience.
Ability to perform considerable physical labor, including handling and walking pets and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to work according to resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, providing a friendly first interaction.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Act as a liaison to the veterinary service team regarding appointment status and arrivals.
Put harnesses on and take harnesses off pets at check-in and check-out; be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, including a scholarship toward certification as a Canine Behavior Specialist.
Opportunity to apply for the Grooming Academy, including a scholarship toward certification as a Professional Pet Groomer.
Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.