Seasonal Front Desk Associate - Charlottesville

Pet Paradise • Charlottesville, VA

9d • Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate to welcome pets and their parents at its Charlottesville resort and support a positive guest experience. The role involves front desk, customer service, payment, communication, and resort upkeep duties, as well as interacting with and handling pets. The position requires physical activity, including walking and handling pets, standing for extended periods, lifting up to 60 pounds, and frequently using stairs safely. Schedule flexibility is needed for days, nights, weekends, holidays, and peak times.

Pet Paradise is a full-service pet care company offering pet day camp, grooming, veterinary care, and overnight boarding. The company operates in ten states, with more than 60 locations in operation or under development. Pet Paradise is a drug-free, smoke-free, equal opportunity employer and states that reasonable accommodations may be made for employees with disabilities to perform the essential job functions.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Ability to be detail-oriented while working with a sense of urgency and providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, especially with documentation.
• Problem-solving ability focused on providing a premier experience for guests and customers.
• Comfort being around dogs of all sizes and ability to lift up to 60 pounds.
• Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
• Ability to safely ascend and descend stairs frequently using the OSHA standard three points of contact.

Responsibilities

• Welcome pet parents and their pets as they enter the resort, providing a friendly first interaction.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
• Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed