Front Desk Associate at Sleep Inn & Suites Princeton WV

VP Management • Princeton, WV

1d • Onsite

About The Position

Sleep Inn Princeton is seeking friendly, dependable, and customer-focused individuals to join our Front Desk team. As the first and last person our guests interact with, you'll play a key role in creating an exceptional guest experience. If you enjoy helping people, working in a fast-paced environment, and being part of a supportive team, we'd love to meet you!

Requirements

• Excellent customer service and communication skills.
• Positive attitude with a strong work ethic.
• Reliable attendance and punctuality.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and the ability to learn hotel management software.
• Strong attention to detail and problem-solving skills.
• Ability to work evenings, weekends, and holidays as needed.

Nice To Haves

• Previous hotel or customer service experience is preferred but not required—we'll train the right person!

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Check guests in and out efficiently while ensuring a positive experience.
• Answer phone calls and assist with reservations and guest inquiries.
• Process payments and maintain accurate cash and credit card transactions.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain accurate guest records and follow company procedures.
• Promote hotel amenities and local attractions when appropriate.
• Keep the front desk, lobby, and work area clean and organized.
• Follow brand standards, safety procedures, and hotel policies.
• Assist with other hotel duties as needed to support the overall operation.

Benefits

• Competitive pay
• Flexible scheduling
• Opportunities for advancement within a growing hotel management company
• Supportive team environment
• Paid training
• Employee hotel discounts
• Health benefits available for eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed