Front Desk Associate / Hotel - Hurricane WV
About The Position
Hampton Inn-Downtown is seeking a friendly, customer service-oriented Front Desk Associate to make a positive first and last impression on hotel guests. The role involves greeting visitors, answering and directing calls, handling guest check-in and check-out, and responding to transaction inquiries. The associate also maintains guest records, processes payments, reconciles the cash drawer, generates reports, and keeps the front desk and common areas clean and organized. The position requires standing for 6–8 hours each day and handling sensitive information discreetly while following company policies and procedures.
Requirements
- High school diploma or equivalent.
- 1–2 years of customer service experience.
- Excellent written and verbal communication skills.
- Friendly and outgoing personality.
- Ability to stay calm and professional under pressure.
- Strong organizational skills and attention to detail.
Nice To Haves
- Previous experience working in a hotel or related industry.
- Proficiency with computers and software programs, including Microsoft Office and property management systems.
Responsibilities
- Greet and welcome guests upon arrival and provide prompt, professional, hospitable service.
- Answer incoming calls, direct them to the appropriate person or department, and take accurate messages when needed.
- Maintain cleanliness and organization of the front desk and common areas.
- Follow company policies and procedures.
- Handle sensitive and confidential information with discretion.
- Update and maintain guest records in the reservation system.
- Process payments and reconcile the cash drawer at the end of each shift.
- Generate reports as needed.
- Handle check-in, check-out, and other transaction inquiries.
- Stand for 6–8 hours each day.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
