Front Desk Associate FT ONLY - $16hr - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises•Raleigh, NC

3d•$16 - $19

About The Position

The Front Desk Associate serves as a central point of contact for hotel guests and plays an important role in their overall experience. The position calls for a proactive, responsive, caring approach, strong communication, and a high sense of responsibility. The associate assists guests, addresses concerns, handles payments and guest communications, and coordinates with hotel departments and management. The role requires flexibility to work all shifts, including 6:30 a.m.–3:00 p.m. and 2:30 p.m.–11:00 p.m.

Requirements

Flexibility to work all shifts, including 6:30 a.m.–3:00 p.m. and 2:30 p.m.–11:00 p.m.

Responsibilities

Assist guests efficiently, courteously, and professionally.
Maintain a high level of service and hospitality.
Address guest concerns or issues promptly and effectively, and ensure they are resolved to the guest’s satisfaction in a timely manner.
Post guest charges, collect payments, and follow required cash-handling procedures.
Handle guest mail and messages respectfully and professionally while maintaining privacy.
Know the hotel brand and its programs, including travel programs and special offers.
Communicate guest comments and concerns to other departments and management.
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
Maintain full knowledge of hotel safety and emergency procedures.