Concierge FT PM $17.00hr - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises•Raleigh, NC

3d•$17 - $20

About The Position

The Concierge supports a full-service hotel’s guest experience by helping guests make the most of their stay. This includes providing information about the property, nearby amenities, attractions, events, and activities, and arranging services such as transportation, reservations, and dry cleaning. The Concierge responds to guest requests and concerns, follows up on special needs, and coordinates with other departments to resolve issues. The role also involves monitoring the club lounge, maintaining shift logs, communicating professionally, following company and safety procedures, and upholding standards for guest service, appearance, confidentiality, and protection of company assets. The position is listed as full-time, PM, at $17.00 per hour at Marriott Crabtree in Raleigh, North Carolina.

Requirements

Provide clear and professional verbal communication and prepare and review written documents accurately and completely.
Maintain a clean and professional uniform and personal appearance.
Follow company policies and procedures, maintain confidentiality, and protect company assets.
Complete required safety training and certifications.

Responsibilities

Arrange or identify providers for guest requests such as transportation, reservations, and dry cleaning.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Provide guests with information about the property, surrounding amenities, special events, and activities.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Contact appropriate individuals or departments, such as Bellperson or Housekeeping, to resolve guest requests or problems.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Monitor the club lounge for seating availability, service, safety, and guest well-being.
Report accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.