Front Office Manager - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises•Raleigh, NC

3d•$54,235 - $67,800•Onsite

About The Position

The Front Office Manager is responsible for the success of the front desk, ensuring guest satisfaction and product quality standards, and managing hotel areas according to brand standards to create a friendly atmosphere of superior guest service and product quality. The role models exemplary performance for staff. As a Concord leader, the manager inspires and supports team members, helps them reach their full potential, creates an inclusive and supportive workplace, and leads with integrity, transparency, respect, and professionalism.

Responsibilities

Deliver an exceptional guest experience and promote a strong service culture.
Lead front desk operations, including serving as Manager on Duty.
Train, coach, and develop team members to meet service and operational standards.
Support revenue, sales, and financial initiatives to drive hotel performance.
Manage recruiting, onboarding, performance, recognition, and employee relations.
Ensure compliance with hotel policies, safety requirements, and brand standards.
Maintain high property standards through inspections, preventive maintenance, and quality initiatives.
Inspire and support team members and encourage them to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.