Front Desk Associate
About The Position
The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow, and handles credit card and cash transactions securely and accurately. The associate anticipates guest needs and works with team members to foster a hospitable, approachable, customer-focused environment. This is a physically demanding position requiring extended periods of standing, sitting, walking, bending, lifting, and squatting. Travel outside the property and surrounding area is little to none. The property is managed by OTO Development.
Requirements
- Enjoy working with people and go above and beyond to address guest needs.
- Work well with others and enjoy being part of a team.
- Have excellent oral, written, and interpersonal communication skills.
- Be a problem solver and solution finder, committed to ensuring the best guest experience.
- Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.
Responsibilities
- Assist guests with check-in and check-out and throughout their stay.
- Use the hotel’s electronic reservation system and other computer programs proficiently.
- Handle credit card and cash transactions securely, accurately, and with integrity.
- Anticipate guest needs and work to maximize the guest experience.
- Work with team members to foster a hospitable, approachable, and customer-focused environment.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
