Front Desk Associate - As Needed

Erickson Senior Living • Warminster, PA

7d • Onsite

About The Position

The Front Desk Associate is the first point of contact for residents, family members, visitors, staff, and candidates at Ann’s Choice, helping create a warm and welcoming experience. After training, the associate is notified of open shifts across the community and may pick them up. Shifts may be during the day or evening; overnight shifts are not offered. Compensation is $18 per hour.

The role handles reception and direction, responds to questions and concerns, receives and dispatches emergency calls, monitors emergency pull cords for Independent Living residents, and maintains resident-related records and communications. The associate also logs and notifies residents about packages, dispatches mail, and sorts and distributes inter-office mail.

Requirements

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multitask.

Responsibilities

• Greet and direct residents, visitors, and staff, and handle questions and concerns efficiently.
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
• Monitor emergency pull cords for Independent Living residents.
• Track the status of residents involved in situations, such as whether they were transported to a hospital.
• Maintain the resident list alphabetically and by apartment.
• Assist with maintaining accurate census information, including hospitalizations and deaths, and keep an accurate list of residents who are away and returning.
• Log resident packages and notify residents when packages are ready for pickup.
• Ensure all mail is dispatched through U.S. Mail at the end of each day.
• Sort and distribute inter-office mail.

Benefits

• Medical, dental, and vision packages, including annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans and company-paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401(k) for team members age 18 and over, with a company 3% match.
• Onsite medical centers offering wellness visits and sick care for team members over age 18.
• 30% discount on food and drinks at onsite dining venues, plus discounted healthy meal options.
• Growth opportunities as the company opens new communities and expands existing ones.
• Education assistance, certification reimbursement, and access to more than 6,000 courses through an online learning library.
• A culture of diversity, inclusion, equity, and belonging.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed