Front Desk Associate

Planet Fitness • Rochester, NH

22h

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming people into the club, helping them with questions and membership needs, supporting them on the club floor, and contributing to a clean, safe, and welcoming environment. Associates complete online and hands-on training and work collaboratively with the team.

Requirements

• Must be 18 years of age or older.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Ability to stand and move throughout the club continually during a shift.
• Ability to communicate in person and by phone continually during a shift.
• Ability to lift up to 75 pounds.
• Ability to bend, twist, and move into different positions to complete tasks.
• Ability to perform frequent cleaning and sanitizing and to encounter toxic chemicals during a shift.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.
• Positive, upbeat attitude and a passion for providing an exceptional experience to members, guests, and team members.
• Enjoys connecting with people and helping them feel welcome and comfortable.
• Punctual, reliable, and dependable.
• Kind, patient, empathetic, and genuinely interested in helping others.
• Clear communication and attentive listening skills.
• Acts with integrity and treats others with respect.
• Takes pride in contributing to a clean, welcoming, and positive club environment.
• Works well as part of a team and is ready to support others.
• Learns quickly and applies online and hands-on training.

Responsibilities

• Greet members and guests as they enter and leave the club, and assist with questions or concerns during check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, supporting their fitness journeys, and upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and help callers with inquiries.
• Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
• Conduct calls and tours for prospective members and assess their membership needs.
• Complete retail transactions accurately and work toward sales goals.
• Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
• Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
• Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed