Temporary Front Desk Assistant, OTS

Tyler Junior College • TJC Central Campus, TX

28d • Onsite

About The Position

The Front Desk Assistant serves as the first point of contact for the Office of Technology Services, providing exceptional customer service to students, employees, and visitors. This position is responsible for greeting and directing customers, answering and routing incoming calls, maintaining front desk operations, monitoring office supply inventory, and assisting with the overall organization and professionalism of the office environment. This temporary assignment is expected to conclude in March 2027. The assignment may be extended or shortened based on organizational needs. Employment in this temporary assignment does not create an expectation of continued employment beyond the assignment period.

Requirements

• High School Diploma or equivalent
• One year of experience in an administrative support role or related experience
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.
• Candidates will be subject to a criminal background check.

Nice To Haves

• Knowledge, Skills, and Abilities: Collaboration/Teamwork, Computer Software Skills, Customer Service, Interpersonal Skills, Multitasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

Responsibilities

• Greet internal and external customers and direct them to the appropriate IT resource
• Direct calls that come into the main OTS phone number
• Keep track of needed supplies (paper, toner, pens, etc.)
• Maintain organization of the front desk
• Report any concerns to the Chief Information Officer (CIO)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED