Front Desk Assistant - CentralReach Experience

Hope Center for Behavior Change • West Palm Beach, FL

7d • Onsite

About The Position

Hope Center for Behavior Change is seeking a detail-driven, tech-savvy, and people-friendly Front Desk Assistant to support daily operations and client experience at its ABA therapy practice. This part-time role combines administrative work, light compliance tasks, scheduling, and customer service in a clinical environment, with an opportunity for full-time growth. The position is on-site in West Palm Beach, Florida, and the schedule is weekdays until 6:30 p.m. Compensation is up to $18.00, depending on experience. The start date is ASAP.

The Front Desk Assistant provides a welcoming front-office presence and supports client and visitor communications. The role also assists with clinical and employment documentation, records audits, scheduling, data entry, systems maintenance, onboarding coordination, and shared inbox management. Additional duties include supporting social media and basic internet marketing initiatives and organizing a Program Library.

Requirements

• High school diploma or equivalent.
• At least 1 year of administrative, front desk, or office coordination experience.
• At least 2 years of experience with the CentralReach platform.
• Proficiency with Microsoft Office and Google Workspace, including Gmail, Drive, Docs, Sheets, and Calendar.
• Strong Excel or Sheets skills, including filters, lookups, basic formulas, and data organization.
• Excellent written and verbal communication skills and strong attention to detail.
• Ability to handle sensitive information discreetly and maintain confidentiality, with HIPAA awareness.
• Ability to sit or stand for extended periods.
• Ability to lift up to 20 lbs occasionally for office organization tasks.
• On-site presence for front desk coverage.

Nice To Haves

• Experience in a healthcare, behavioral health, or ABA therapy setting.
• Familiarity with eHR systems and documentation workflows.
• Experience reviewing payroll timesheets and employment records.
• Social media management and basic marketing familiarity, including content scheduling and engagement best practices.

Responsibilities

• Greet customers and clients and provide a warm, professional front-office presence.
• Manage phone, email, and general inquiries; route and follow up as needed.
• Maintain organized and welcoming office spaces.
• Read and review clinical notes for completeness and clarity.
• Audit session notes and the eHR system to support documentation integrity.
• Audit payroll timesheets and employment record systems for accuracy.
• Assist with creating and managing company SOPs, consent forms, initial paperwork, and onboarding documents.
• Support the tracking and organization of in-service and continuing education.
• Manage and maintain Google Calendar and CentralReach for staff and client scheduling.
• Assist with onboarding tasks and coordinate with clinical and administrative teams.
• Enter, scan, and organize interventions, books, and reference materials.
• Maintain contact management systems and update client records.
• Build and manage Excel spreadsheets for client information and executive task tracking.
• Support creation of a Program Library, including management, reactive, and proactive strategy libraries.
• Oversee email management, forwarding, and maintenance across shared inboxes.
• Establish and maintain social media and basic internet marketing initiatives, including posting, scheduling, and engagement.

Benefits

• Benefits commensurate with the part-time role.
• Full-time growth opportunity.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED