Front Desk Assistant

Little Rock Eye Clinic, LLP • Little Rock, AR

3d

About The Position

The Front Desk Assistant provides excellent patient service as visitors enter the clinic. The role checks patients in and out promptly and efficiently while maintaining courtesy, professionalism, and confidentiality. It also supports clinic opening and closing procedures, patient registration, appointment follow-up, payment processing, and daily financial reconciliation.

Requirements

• High school diploma or equivalent.
• Demonstrated success in customer service.
• Computer competence.
• Strong customer service skills.
• High attention to detail.
• Excellent communication and listening skills.
• Familiarity with computers and keyboarding.
• Ability to work independently with close supervision.

Nice To Haves

• Electronic health records experience.
• Experience in a health care setting.

Responsibilities

• Welcome and greet patients and visitors courteously and determine the purpose of their visit.
• Direct patients to the appropriate staff or waiting room.
• Mark patients as arrived in Medent and update their registration information, including address, phone numbers, emergency contacts, ethnicity, email, and insurance details.
• Enter patient information into Medent and scan insurance cards into the system.
• Record each patient's preferred method for appointment reminders: phone, text, or email.
• Verify patients' insurance eligibility.
• Call patients who miss appointments to reschedule or leave a message asking them to call back.
• Prepare additional patient packets for same-day or next-day appointments added to the schedule.
• Dispense and collect payments for contact lenses.
• Open the clinic and sub-waiting areas by turning on lights, picking up cash boxes, and powering on front-desk computers.
• Print and organize next-day patient packets in colored folders and check deposits for the manager.
• Open a new batch for the current business day.
• At the end of the day, add payments, print and compare the daily journal, make corrections needed to balance the batch, complete and post the batch sheet, and settle the credit card machine.
• Attach receipts and payment slips for deposit, print the CareCredit report, and count and turn in the cash box with the batch.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED