Front Desk Assistant - Bicentennial Arts Center

City of Aurora•Aurora, CO

2d•$15 - $18•Onsite

About The Position

The Library & Cultural Services Department is seeking a friendly, customer service-oriented Front Desk Assistant to provide receptionist, clerical, and administrative support for the Bicentennial Art Center. The role serves visitors by phone and in person, supports class registration and point-of-sale transactions, records attendance and visitor statistics, gathers report information, and helps maintain facility security during opening and closing. The position also checks students in and out during open hours and performs other duties as assigned. This is a Variable Hour Non-Benefit Employee (VHNE) position requiring fewer than 29 hours per week. It does not provide medical benefits; sick leave is earned in accordance with the Healthy Families and Workplace Act. Scheduling is variable and includes daytime and evening shifts, with days, nights, weekends, and possibly holidays. The work takes place primarily in a dusty pottery studio environment. During a City-declared emergency or disaster, employees may be required to work as essential personnel.

Requirements

High school diploma or GED.
At least 1 year of clerical training or experience, including telephone and customer service experience.
Knowledge of basic accounting.
Working knowledge of Microsoft Word and Excel.
Basic math skills and cash-handling experience.
Skill using Windows-based programs, Microsoft Office Suite, SharePoint, and OneDrive.
Strong customer service skills.
Ability to establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.
Ability to communicate effectively orally and in writing.
Ability to work a varied schedule that includes days, nights, weekends, and possibly holidays, and to work alone.
Ability to use general office equipment, personal computers, and related software applications.
Occasional medium physical work involving moving up to 50 pounds, with or without assistance.
Occasional lifting, carrying, walking, and standing.
Clear vision to read and interpret reports and other written documents; speech and hearing to communicate with employees and citizens; and hand/eye coordination to operate a computer keyboard, cash register, and telephone.

Nice To Haves

Working knowledge of ActiveNet is helpful but not required.
An equivalent combination of education, training, and experience demonstrating the required knowledge, skills, and abilities may be considered.

Responsibilities

Answer and direct visitors’ questions, inquiries, and concerns by telephone and in person.
Record attendance and visitor statistics.
Gather information for various reports.
Register customers in classes using the City registration and point-of-sale system.
Process payments and perform daily revenue reconciliation.
Maintain facility security when opening and closing.
Conduct sales for the Bicentennial Art Center using the City point-of-sale system.
Operate a variety of office equipment.
Check students in and out during open hours.
Perform other duties as assigned.