Front Desk Clerk - HALL Arts Hotel

Coury Hospitality•Dallas, TX

About The Position

The Front Desk Clerk is a highly visible role that directly shapes the guest experience at HALL Arts Hotel. The position welcomes and accommodates guests, visitors, and staff in a warm, courteous manner; oversees guest registration and checkout; promotes hotel services and amenities; and provides helpful information. The clerk works in a fast-paced, high-end hospitality environment and performs duties with the goal of maximizing guest service.

Requirements

Clearly and pleasantly communicate in English, verbally and in writing, in person and by telephone.
Strong customer-relations skills and a commitment to guest satisfaction.
Ability to handle public contact and interact with guests who are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation, with the ability to enter information accurately and efficiently into computer systems.
Previous cashier experience or basic accounting skills.
Ability to work quickly and thoroughly under pressure.
Knowledge of hotel facilities and features.
Ability to handle more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of the local area and surrounding communities.
Ability to stand for long periods of time.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Greet guests and visitors in a friendly, professional manner, provide prompt attention, and offer assistance when needed.
Register guests with advance reservations and assist visitors seeking accommodations.
Set up accurate guest accounts according to preferences, including room type and payment arrangements.
Accommodate room changes promptly.
Maintain strong knowledge of hotel rates, promotions, room types and layouts, services, amenities, restaurant offerings and hours, and the hotel's historical significance.
Inform guests about city attractions, community events, and nearby points of interest.
Resolve guest issues and respond to special requests; report service failures to Management and implement appropriate service recovery.
Settle guest accounts at checkout and process payments while following accounting procedures and cash-handling policies.
Respond courteously and accurately to questions from guests, visitors, and coworkers.
Maintain proper key control and follow security measures.
Participate in safety and security training and maintain knowledge of life-safety, emergency, fire-evacuation, and other procedures.
Work cooperatively with front office and administrative staff, including Valets, Bellman, Sales, and Accounting.
Communicate relevant guest information, such as special requests and amenity deliveries, to designated departments or personnel.
Properly handle lost-and-found items.
Report accidents, injuries, unsafe conditions, and maintenance issues to Management or Maintenance.
Wear the required uniform and meet professional grooming standards.
Maintain confidentiality of guest and hotel information.
Participate in ongoing training and perform other duties as assigned.