Front Desk Assistant - Irving Clinic

PARKER UNIVERSITY•Irving, TX

2d•Onsite

About The Position

Parker University is seeking a full-time Front Desk Assistant for its Irving Clinic in Irving, Texas. The assistant professionally serves clinic patients and interns by handling front-desk operations, patient registration and checkout, file management, equipment and supply check-in/check-out, and other administrative duties. The role follows detailed instructions in the Clinic Office Procedure Manual and requires strict confidentiality in accordance with HIPAA guidelines. Fraternization with students and interns is strictly prohibited. The required schedule is Monday through Wednesday, 8:30 a.m.–6:30 p.m.; Thursday, 12:00 p.m.–6:30 p.m.; and Saturday, 7:30 a.m.–12:30 p.m. Parker University describes itself as a growing college with more than 1,800 students and 34 academic programs, and says it offers competitive salaries, generous benefits, and the opportunity to engage with its campus community.

Requirements

High school diploma or equivalent.
At least six months of general office or customer service experience.
Good English grammar, spelling, and punctuation skills.
Good verbal and written communication skills.
Proven outstanding job attendance.
Visual acuity to use a keyboard and view a computer terminal.
Good hand-eye coordination and arm, hand, and finger dexterity, including the ability to grasp.
Ability to perform ordinary ambulatory tasks sufficient to visit other locations, or to stand and walk.
Ability to occasionally lift, carry, or move light to medium weight up to 25 pounds and exert up to 25 pounds of force.
Ability to reach and place items on shelving 66 inches high.

Nice To Haves

Bilingual ability is highly preferred.

Responsibilities

Register arriving patients according to the Clinic Office Procedure Manual.
Check out departing patients according to the Clinic Office Procedure Manual.
Manage patient files according to the Clinic Office Procedure Manual.
Check out and check in physical therapy equipment and supplies according to the Clinic Office Procedure Manual.
Perform clinic receptionist duties according to the Clinic Office Procedure Manual.
Maintain inventory of new patient files, patient file forms, and office supplies.
Copy patient files and prepare shift deposits.
Obtain and sort mail.
Verify insurance.
Answer phones using appropriate scripts.
Enter patient transfer card data.
Launder gowns and towels.
Maintain an orderly work area.
Perform other assignments requested from time to time by the Clinic Operations Manager.
Maintain strict confidentiality regarding information learned through the department and follow HIPAA guidelines.