Front Desk and Sales Associate

Goldfish Swim School • New York, NY

14d

About The Position

The Front Desk and Sales Associate is the welcoming face of the front desk, connecting with prospective and current members and guiding families through enrollment. The role focuses on providing friendly customer service, supporting sales and registration, and helping ensure smooth front-desk operations at Goldfish Swim School. Associates contribute to a safe, organized environment and help families feel heard, supported, and confident from their first interaction. Each Goldfish Swim School is independently owned and operated, and the local franchisee is the employer.

Requirements

• Comfort communicating by phone and in person with families from diverse backgrounds.
• Willingness and ability to learn new software and systems; training is provided.
• Organized, dependable, and proactive in following through on tasks and commitments.
• Basic computer skills.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer service techniques.
• Handle customer concerns and complaints professionally and with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues.
• Maintain clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed