Part Time - Front Desk Agent - ZYCPA

IHG•Dublin, CA

21d•$20 - $21

About The Position

As a Front Desk Agent, you create a welcoming and memorable experience for hotel guests. You handle guest transactions, provide local information, anticipate guest needs, and help ensure a smooth stay. The role includes managing reservations and check-ins and check-outs, assisting guests with requests and concerns, and following safety procedures. The position is part-time and includes night, weekend, and holiday shifts.

Requirements

Strong communication skills and an approachable manner.
Problem-solving skills.
Fluency in the local language.
Reading, writing, basic math, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or equivalent qualification.
Ability to lift, push, and pull objects weighing up to 50 lbs (23 kg), including bending and kneeling.

Nice To Haves

Additional language skills.
A college or university degree.
At least one year of experience in a front desk or guest service position.

Responsibilities

Welcome guests and create a positive first impression.
Acknowledge IHG Rewards Club members and returning guests in person or by phone.
Take and manage guest bookings, identify up-selling opportunities, and explain ways to improve guests’ stays.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with matters such as billing issues and local information, involving management when necessary.
Follow safety procedures, report incidents, and wear required protective gear.
Maintain a professional appearance and act as a brand ambassador.
Stay informed about the day’s events and activities.
Assist colleagues with other ad hoc duties as needed.