Part-Time Front Desk Agent

HEI Hotels & Resorts•Birmingham, AL

19d•Onsite

About The Position

The Part-Time Front Desk Agent assists guests with arrival and departure from the hotel while providing positive guest experiences. The role includes welcoming guests, completing registration and checkout procedures, handling payments and guest accounts, responding to telephone inquiries, relaying messages, and addressing guest concerns. The agent is expected to remain calm and exercise judgment during emergencies and busy periods, comply with attendance rules, and perform other job-related duties as assigned.

Requirements

Considerable skill using a calculator to prepare moderately complex mathematical calculations accurately.
Ability to effectively serve internal and external customers, including those requiring patience, tact, and diplomacy to collect information and resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions, with or without reasonable accommodation.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Greet customers promptly and warmly, listen to requests, provide accurate information, and respond appropriately.
Complete guest registration by entering and retrieving information in the computer system, confirming guest details and room rates, and selecting rooms to meet guest needs.
Promote HEI Hotels and Resorts and brand marketing programs.
Code electronic keys and provide welcome folders and related guest materials as appropriate.
Verify and authorize credit cards; handle cash, make change, and balance an assigned house bank.
Accept and record vouchers, traveler’s checks, and other payments; convert foreign currency at posted rates; and post charges to guest rooms and house accounts.
Answer telephone calls, enter and relay messages, and retrieve mail, packages, and facsimiles for guests as requested.
Close guest accounts at checkout and determine guest satisfaction; address dissatisfaction, including negotiating compromises and authorizing revenue allowances when appropriate.
Research and resolve guest complaints, including price conflicts and room heating or air-conditioning issues.
Remain calm and alert during emergencies and periods of heavy hotel activity, using judgment and discretion to plan and implement appropriate steps.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.