Front Desk Agent
About The Position
The Buxton Hotel is seeking a warm, dependable Front Desk Agent to welcome guests and help create a memorable boutique-hotel experience in Fort Collins, Colorado. This role is primarily scheduled for mornings, from 6:00 AM to 2:00 PM, with the possibility of additional hours for the right person. The Front Desk Agent handles guest arrivals and departures, reservations, phone calls, and guest questions; shares local recommendations; anticipates guest needs; maintains a tidy, welcoming lobby; resolves routine issues and escalates others to a manager; and communicates with teammates to support smooth shift transitions. Previous hospitality, front desk, or customer service experience is a plus, but is not required.
Requirements
- Warm, genuine, and composed demeanor.
- Clear, kind communication and thoughtful listening.
- Attention to detail and dependability.
- Comfort with technology and ability to learn booking and property systems.
- Team-oriented approach and care for colleagues.
Nice To Haves
- Previous hospitality, front desk, or customer service experience.
- Weekend and holiday availability.
- Interest in working additional hours to build a fuller schedule.
Responsibilities
- Greet early-rising guests, check out departing guests, and set a welcoming tone in the lobby.
- Handle check-ins, check-outs, reservations, phone calls, and guest questions accurately and warmly.
- Recommend local dining, trails, and other Fort Collins destinations, and direct guests to the Caldwell Bar's morning coffee bar.
- Anticipate guest needs and provide thoughtful, personalized service.
- Resolve routine issues and involve a manager when necessary.
- Keep the lobby tidy, welcoming, and ready for guests.
- Leave useful notes, share information, and help make the next shift's work easier.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
