Front Desk Agent Part Time @Marriott Downtown

Crescent Careers • Syracuse, NY

21h • Onsite

About The Position

Marriott Syracuse Downtown seeks a Front Desk Agent (Part-Time) to attend to our arriving and departing guests and to ensure Crescent Hotels & Resorts and Marriott brand high standards are met. The Front Desk Agent will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

• Self-starting personality with an even disposition
• Maintain a professional appearance and manner at all times
• Communicate well with guests
• Willing to pitch-in and help co-workers with their job duties and be a team player
• Adaptable to change in work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones
• Ability to solve routine problems that occur on the job and ask for help whenever not sure how to do something
• Understand & believe that every Crescent associate is a guest relations ambassador, every working minute of every day
• Flexible availability required, must be available to work weekends

Nice To Haves

• Customer service experience is preferred
• Hotel experience is preferred

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America for you & your family members
• Additional hotel discounts with Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed