Front Desk Agent

Pyramid Global Hospitality•Carmel, IN

17d•Onsite

About The Position

The Front Desk Agent joins the Front Desk team at the Renaissance Indianapolis North and creates a memorable first impression for guests. The role involves checking in and registering guests, serving as a knowledgeable resource about the hotel, its amenities, and the local area, and helping guests have an exceptional experience. The position is a second-shift role and requires availability to work Saturdays and Sundays. The role is eligible for $500 in sign-on bonuses, paid in two installments, as well as monthly attendance and quarterly incentive plans.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Provide engaging, attentive customer service and take a sincere interest in guests.
Check guests in and ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Resolve problems and provide guest recovery when things do not go as expected.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know all emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.