Front Desk Agent (Part-Time)

MCR • San Antonio, TX

77d • $15 - $16

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, responding to concerns, providing information about hotel amenities, and supporting groups and events. Agents answer incoming calls using the approved greeting and help maintain a welcoming, clean, organized, and safe hotel environment.

Front Desk Agents check guests in and out efficiently, contact guests after check-in to confirm their room is satisfactory and ask whether they need anything else, stay current on room rates and promotions, and receive and record incoming mail according to the daily shift checklist. Team members complete operational checklists and shift handover reports accurately and on time, wear a clean approved uniform and nametag, and communicate and collaborate professionally. All team members may be asked to help clean guest rooms and public spaces as needed.

This is a part-time role with a varied schedule that may include evenings, nights, weekends, and holidays. The position involves extended periods of standing, operating computers and other office equipment, moving throughout the hotel and rooms, and occasionally lifting or transporting supplies weighing up to 25 pounds. The work environment is usually moderately noisy.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by guests and coworkers.
• Ability to communicate information and ideas clearly.
• Desire to serve guests and provide hospitality.
• Read, write, understand, and communicate effectively in English.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to stand or remain stationary for periods of 3–4 hours at a time.
• Ability to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, tools, or controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and its rooms.
• Ability to inspect and visually observe details at close and long range.
• Occasional ability to lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, rates, and promotions, and support awareness of groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Keep work areas clean and organized; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate, timely shift handover reports.
• Check guests in and out in a timely manner.
• Contact guests after check-in to confirm room satisfaction and identify any additional needs.
• Receive and note incoming mail as required by the daily shift checklist.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate professionally and collaborate with team members to support guests and hotel operations.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide sufficient notice when calling out.
• Perform other job-related duties as directed by authorized personnel.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed