Front Desk Agent -PM Shifts - Towne Place Suites Dulles

B.F. Saul Company Hospitality Group•Sterling, VA

15d

About The Position

B. F. Saul Company Hospitality Group is seeking a Front Desk Agent for Towne Place Suites Dulles. This position works from 2 p.m. to 10 p.m. and is responsible for anticipating guest needs, exceeding expectations, and finding creative solutions to provide exceptional service. The agent processes check-ins and check-outs and assists guests with reservations and requests in a friendly, professional, and timely manner while following the company’s quality standards to support guest satisfaction. The role also supports hotel revenue and cost-control objectives, manages assigned work and attends required meetings, and maintains a clean and safe work area in accordance with company, brand, and regulatory requirements. The Hospitality Group operates more than 20 hotels and employs more than 1,000 hospitality professionals. Pay is listed at $18 per hour. The company states that base pay may depend on qualifications, relevant experience, skills, education, and credentials. The compensation package may also include access to or eligibility for healthcare benefits, a 401(k) plan, short- and long-term disability coverage, basic life insurance, bonus plans, and other benefits. The employer is an equal opportunity workplace.

Requirements

High school diploma or GED.
At least 1 year of prior guest service experience; hospitality experience preferred.
Excellent verbal communication skills.
Attention to detail and a customer-focused approach.
Ability to perform job duties in a fast-paced environment.
Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Nice To Haves

Prior guest service experience in a hospitality setting.

Responsibilities

Anticipate and respond to guests in a friendly, positive manner and provide a high level of service.
Process guest check-ins and check-outs, verify billing, create reservations, and handle special requests.
Assist guests by providing information about the hotel property, local attractions, and the operating hours of hotel outlets and services.
Work collaboratively to meet guest needs and contribute to other departments when necessary.
Follow the guest service recovery program.
Use proper selling techniques, monitor room availability, follow restrictions and booking policies, and upsell rooms and amenities to maximize revenue.
Follow company procedures when handling cash and processing financial transactions.
Use equipment properly and adhere to cost controls to reduce expenses and waste.
Plan, organize, and prioritize duties to produce the required volume of work.
Follow company work rules and department procedures, and attend required department and hotel meetings.
Maintain a clean, safe work area in compliance with company, brand, and local, state, and federal regulations.
Follow procedures for guest and team-member incidents and know hotel emergency procedures.