Front Desk Agent Part Time
About The Position
The Front Desk Agent provides guest and resident service while helping maintain the security and orderly operation of the community. The role includes greeting guests, monitoring access, following check-in procedures, maintaining owner information and key control, handling calls professionally, observing and reporting rule violations or safety and property concerns, and responding to emergencies according to established procedures. The agent also records daily activities and irregularities and reports maintenance issues to the Association office. This is a part-time position with work scheduled as determined by the property, including weekends, evenings, and overnight as needed. The work is indoors, with frequent sitting and standing and a low-to-moderate noise level. No travel is expected. The employee reports to the department supervisor and/or the Association Manager of the community.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- Ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to perform the physical demands of the position, including occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.
Nice To Haves
- Some college.
- Bilingual English/Spanish.
- Previous work experience in the hospitality industry.
Responsibilities
- Greet guests in a standing, upright position and provide a high level of customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security.
- Follow all check-in policies and procedures without exception.
- Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
- Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Observe precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure all keys are locked and accounted for.
- Know how to operate the fire alarm system and report incidents to management.
- Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports on daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
