Front Desk Agent

HCW Hospitality • Manhattan, KS

1d

About The Position

At HCW Hospitality, the Front Desk Agent is the face of the hotel and helps create a memorable stay by welcoming guests with warmth and professionalism. The role manages check-ins and check-outs, guest inquiries, reservations, and room assignments while delivering a smooth and enjoyable guest experience. It also supports daily front desk operations, including payment processing and account balancing, and works with other departments to ensure guest needs are met.

Requirements

• Warm, welcoming demeanor with excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest service.
• Ability to multitask and remain composed under pressure.
• Basic computer skills.
• Team-player mentality and commitment to providing exceptional guest experiences.

Nice To Haves

• Experience in hospitality or customer service.
• Familiarity with hotel management software.

Responsibilities

• Greet and welcome guests and facilitate smooth check-in and check-out processes.
• Handle guest inquiries, reservations, and room assignments accurately.
• Anticipate guest needs and respond promptly and courteously to requests.
• Manage daily front desk operations, including processing payments and balancing accounts.
• Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
• Collaborate with team members across departments to support a seamless guest experience.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed