Front Desk Agent - Part-Time

CoralTree Hospitality•Sunriver, OR

24d

About The Position

The Front Desk Agent provides guests with a welcoming first point of contact and creates an excellent first impression. The role handles guest registration, room assignments, key control, and payment transactions while maintaining AAA Four Diamond standards. The agent is expected to embody Sunriver Resort’s Core Values of Trust, Open & Honest Communication, and Commitment; deliver exceptional service to internal and external guests; and support the resort’s culture, vision, and mission. The position also supports guest services and resort operations through concierge assistance, coordination with other departments, valet and transportation services, and upkeep of the lodge, work areas, and company vehicles. The agent maintains awareness of safety concerns and reports incidents to the on-duty supervisor.

Requirements

High school diploma or equivalent.
Excellent phone etiquette.
Strong computer skills.
Strong working knowledge of Microsoft Office programs.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Ability to interact effectively with guests and associates.
Ability to resolve problems and conflicts diplomatically and tactfully.
Passion for creating an exceptional experience for all guests.
Ability to stand throughout the shift, with intermittent periods of walking.
Ability to occasionally lift, carry, push, and pull up to 50 pounds with assistance.
Ability to climb stairs occasionally, indoors and outdoors, in varying weather conditions including rain, wind, snow, and heat.

Nice To Haves

Prior hospitality experience preferred.
At least one year of customer service experience preferred.

Responsibilities

Greet and welcome guests on arrival and departure, using guest names and making eye contact.
Anticipate guests’ needs, respond promptly, and acknowledge guests regardless of workload or time of day.
Follow check-in procedures and register guests in the computer system, verifying registration, address, and credit information.
Accept guest payments at registration and checkout, and follow procedures for posting charges, cashing checks, safe deposits, and refunds.
Maintain accurate records of room availability and records of VIPs and special requests.
Maintain key control and complete appropriate front office reports.
Remain knowledgeable about tours, groups, resort amenities, services, features, special events, and local attractions and activities.
Resolve guest complaints and problems, providing prompt follow-up.
Work with Housekeeping, Engineering, Sales, and Conventions to support guest satisfaction.
Attend resort, division, and department meetings; help ensure guest service standards are applied and support team morale.
Make dining, tour, and activity reservations and schedule travel arrangements for guests.
Accept incoming guest correspondence and route it appropriately; answer and transfer guest calls and relay messages accurately; receive and send guest faxes.
Upsell resort services and amenities, including Destination Delivers.
Maintain and organize desk resources, including brochures and flyers.
Assist guests with incoming packages, luggage storage and retrieval, and bell service; perform deliveries and errands for guests.
Open car doors, valet park and deliver automobiles, maintain knowledge of valet parking lot flow, and remove snow from vehicles in winter.
Provide transportation throughout Sunriver, Mt. Bachelor, and the surrounding area as needed.
Maintain traffic control and keep fire lanes clear.
Perform daily custodial duties inside and outside the main lodge and in parking areas; maintain a clean lobby, entrance, and parking lot.
Monitor assigned work areas for cleanliness, sanitation, and organization, including company vehicles.
Maintain awareness of safety issues, report safety incidents to the on-duty supervisor, and use equipment correctly and only as intended.