Front Desk - 2Nd Shift - Full Time - Woodspring Suites Dayton North
Rainmaker Team•Dayton, OH
About The Position
Rainmaker Team LLC is seeking a friendly and professional Front Desk Agent to join its hotel team. The role manages reservations, checks guests in and out, and assists guests with their needs and requests throughout their stay. The successful candidate has excellent customer service skills and can work efficiently in a fast-paced environment.
Requirements
- Strong communication and interpersonal skills.
- Ability to multitask and handle a high-volume workload.
- Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
- Flexibility to work evenings, weekends, and holidays as needed.
Nice To Haves
- Previous experience as a front desk agent or in a customer service role is preferred.
Responsibilities
- Manage reservations and check guests in and out using a computerized system.
- Fold excess laundry.
- Assist with check-in and check-out processes, including handling payments and issuing keys.
- Answer phone calls and respond to online inquiries in a timely and professional manner.
- Handle guest complaints and concerns with grace and professionalism.
- Perform light cleaning duties, such as wiping down counters and restocking supplies.
- Perform other duties as assigned.
Benefits
- Competitive salary
- Employee discounts on hotel rooms and amenities
- Health, dental, and vision insurance
- Paid time off
- Positive and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
