Part Time Front Desk Associate - TownePlace Suites North Kingstown

Hotel•North Kingstown, RI

About The Position

TownePlace Suites North Kingstown, a Colwen Hotels property, is hiring a part-time Front Desk Associate to handle guest registration, reservations, and information about the hotel and local area. The role provides guest assistance throughout the guest journey, from pre-arrival through post-departure, and helps ensure timely check-in and check-out and smooth front desk operations. The associate also coordinates with Housekeeping, maintains orderly lobby and shared areas, follows hotel and brand standards, and may perform other duties in different departments during a shift.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Willingness to work a seven-day rotational schedule, including nights, weekends, and holidays.

Nice To Haves

Prior brand experience.
Bilingual in English and Spanish.

Responsibilities

Operate the front desk and assist guests with inquiries and needs throughout pre-arrival, registration, stay, checkout, and post-departure.
Provide exceptional guest service and warmly and professionally welcome guests.
Manage front desk operations and ensure timely check-in and check-out.
Confirm reservations and assign guest rooms.
Handle guest requests professionally, tactfully, courteously, and with urgency.
Investigate and resolve complaints about service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, community events, local-area information, and hotel offerings.
Ensure prompt delivery of guest billing and process payments, including charges, cash, checks, and debit or credit cards.
Handle confidential guest information discreetly.
Coordinate with Housekeeping to track room readiness and communicate guest requests and concerns.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned, including duties in various departments during a shift.