PM Front Desk Agent (2nd Shift; Full-Time)
About The Position
Renaissance Milwaukee West, a premium distinctive AAA Four Diamond hotel managed by Arbor Lodging, is seeking a full-time Guest Reception (Front Desk) Agent. The Front Desk Agent welcomes arriving guests and supports them throughout their stay by processing check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and addressing questions, complaints, and service needs. Schedules may vary weekly and include first, mid, and second shifts. Routine PM availability is required, generally from 3:00 p.m. to 11:00 p.m. The starting hourly pay is $16.00.
Requirements
- High school diploma or equivalent.
- Outgoing and friendly demeanor, with willingness to go the extra mile to ensure guest satisfaction.
- Positive, upbeat demeanor.
- Excellent written and verbal communication and organizational skills.
- Team-oriented.
- Ability to stand for 8 hours at a time.
- Ability to lift 20 lbs. on occasion.
- Routine PM availability, generally 3:00 p.m. to 11:00 p.m.
Nice To Haves
- Credit card handling experience preferred.
- Hotel front desk experience preferred.
- Experience with hotel reservations software preferred.
Responsibilities
- Greet and check in guests in a friendly manner.
- Assist with reservations, pre-registrations, and room blocking.
- Assist large groups upon arrival.
- Help guests find nearby dining, shopping, and other local attractions.
- Be the first point of contact for handling and resolving guest issues.
- Process payments according to procedure.
- Upsell additional facilities and services.
- Perform all check-out tasks.
- Ensure cash, check, and credit card balances are accurate at the end of each shift.
- Answer questions and address guest needs and requests.
- Communicate with other departments as needed to resolve guest concerns or requests.
- Perform additional tasks as assigned.
Benefits
- Hotel and travel discounts worldwide.
- Paid time off; accrual begins immediately.
- 7 paid holidays.
- Health, dental, and vision insurance with multiple plan choices.
- Free parking in a covered structure and easy access to public transportation.
- Complimentary and deeply discounted food and beverage.
- Company-provided uniforms.
- Safety shoe discount.
- 401(k) with company match.
- Clean and secure locker room for personal belongings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
